Projects

Making complex products clearer

Case studies from contractor safety and compliance software, e-commerce, and internal tools. Most of it is about making complex products clearer, and making separate products feel like one.

Highwire70% → 93% · Assessment completion

Getting contractors through a 100-question assessment

Contractors kept missing questions in long tabbed assessments of 50 to 100 questions. I designed a guided flow with one topic per screen and progress that shows what's left. Completion went from 70% to 93%.

  • Product Design
  • Complex Flows
Veriforce10K+ → 1.2K · Design variables

Vantage, a design system for designers, PMs, and AI

Veriforce runs five products on five design libraries, with 10 designers for about 30 PMs. I built Vantage, one system for designers and non-designers alike, so PMs, developers, and their AI tools build with design's components and patterns: the theme locks the look in code, and written guidelines teach the behavior. About 4 micro-frontends run on it so far.

  • Design Systems
  • AI
Create Room50–60% → 20–30% · Homepage drop-off

Getting more shoppers to checkout

Shoppers were leaving a slow, cluttered storefront at every step. Using analytics, heat maps, session recordings, and customer emails, I redesigned the pages between the homepage and checkout. Homepage drop-off fell from 50–60% to 20–30%, and product pages went from 4.2s to 1.8s to load.

  • User Research
  • Conversion
Highwire10–15 → 1 · Table implementations

Moving Highwire's three apps onto one design system

Highwire's front end stacked Bootstrap, Tailwind, PrimeNG, and custom CSS, so the same button or table looked different from page to page. I fixed the load order, themed PrimeNG, and built the custom components, and the system rolled out across three apps.

  • Design Systems
  • Adoption

All projects

YearProject
2026Contractor Legal Checks
Veriforce
Lien and litigation records for clients vetting contractors
2026Reports & Permissions
Veriforce
Ask me about it
2025Vantage Design System(case study)
Veriforce
One MUI theme and set of guidelines for five products
2025Chrome Extension
Highwire
Ask me about it
2023–2025Design System Adoption(case study)
Highwire
10–15 table versions became one, across three apps
2024Marketing Website
Highwire
A rebuilt site the marketing team edits on its own
2024Contractor Homepage
Highwire
Critical tasks, like assessments due, up front for contractors
2024Client Dashboard
Highwire
Safety stats like EMR and incident rates at a glance
2024Assessment Redesign(case study)
Highwire
Completion went from 70% to 93%
2023Contractor Enrollment
Highwire
Ask me about it
2022Product Configurator
Create Room
Ask me about it
2021Storefront Redesign(case study)
Create Room
Homepage drop-off fell from 50–60% to 20–30%
2019Messaging Tool
MTC
Ask me about it
2019Mobile UX
MTC
Search, navigation, and profiles for a desktop-only internal tool